Effective Date: August 21, 2026
This Return & Refund Policy applies to eligible BDSG Products purchased directly from BDSG Brands, LLC or through a BDSG-operated current or future brand storefront where this Policy is presented as applicable. Purchases from an independent BDSG Partner are generally handled by that independent seller, subject to applicable law, unless BDSG expressly assumes responsibility for the transaction or a product-quality matter.
Retail customers and Greatness Members follow the same ordinary product-return rules. Membership status does not extend the return window or create additional product-return privileges.
These ordinary return limits do not eliminate a remedy that applicable law requires for a defective, unsafe, incorrectly shipped, or otherwise legally nonconforming product.
Product-quality and fulfillment problems are handled separately from ordinary preference-based returns. BDSG may request photographs, order information, lot or batch information, or return of the product to investigate.
Customers should contact BDSG promptly and may be asked to provide the order number, photographs, product name, lot or batch code, description of the issue, and other information reasonably necessary to investigate.
Depending on the circumstances, BDSG may replace the product, issue a refund, provide another appropriate remedy, request return of the product, or preserve the product for safety investigation.
If you experience a significant adverse reaction, discontinue use and contact BDSG promptly. Seek appropriate medical care when necessary. BDSG may request information needed to evaluate product safety and meet applicable reporting obligations.
A safety complaint is not treated merely as a preference-based return and may be handled under separate safety and regulatory procedures.
Approved Retail and Greatness Member product refunds are ordinarily processed within 7 to 10 business days after receipt and inspection of the authorized return. Approved Partner/Bulk refunds are ordinarily processed within 10 to 14 business days after receipt, inspection, and applicable restocking-fee deduction.
Your bank or payment provider may require additional time before the credit appears. Unless required by law or otherwise stated, refunds are returned to the original payment method.
Original shipping charges and return shipping charges are generally non-refundable for preference-based returns unless BDSG states otherwise. BDSG will address reasonable shipping costs associated with verified BDSG fulfillment errors or verified defective products as appropriate.
The $55 Greatness registration fee is refundable only if BDSG receives a written cancellation request within 24 hours after the timestamp of enrollment. If timely cancelled and refunded, the membership and associated benefits terminate immediately.
The initial registration fee is non-refundable and is not prorated, except where applicable law requires otherwise. A cancellation submitted after the initial refund window may stop future renewal but does not create a refund for the current paid term.
A cancellation request must be received at least 24 hours before the scheduled renewal charge and no later than 8:00 PM U.S. Eastern Time (6:00 PM Mountain Time) on the cancellation-deadline date identified in BDSG's renewal notice.
Use the Member account portal or the Greatness Membership cancellation method identified on bdsgbrands.com. BDSG may also provide an email, web form, or other written electronic method.
If the cancellation deadline is missed, the renewal may process automatically and the annual renewal fee is non-refundable. No partial-year refunds or prorated credits are provided, except where applicable law requires otherwise.
Utah Notice: For memberships subject to Utah Code Title 13, Chapter 70, BDSG will provide a clear renewal notice at least 30 and not more than 60 days before renewal stating the renewal date, total renewal cost, cancellation options, and applicable cancellation deadline.
Partner/Bulk purchases are subject to strict commercial return terms:
If this Policy conflicts with the BDSG Greatness Program & Partner Agreement concerning a Partner/Bulk transaction, the Greatness Program & Partner Agreement controls.
BDSG may deny or investigate return requests reasonably associated with fraud, product substitution, altered products, counterfeit products, abusive repeat returns, false claims, transaction manipulation, or attempts to return products not originally sold through the asserted BDSG Brand or authorized channel. Nothing in this section limits a non-waivable consumer right.
If you purchased from an independent BDSG Partner, that Partner is generally the independent retail seller responsible for the retail transaction and its applicable return obligations. BDSG remains responsible for obligations that applicable law independently places on BDSG regarding product safety, manufacturing, labeling, or other non-transferable matters.
For product returns, refund requests, or product problems, use the BDSG Contact or Returns process at bdsgbrands.com and include available order information. Greatness membership cancellations are governed by Section 6.